#Job Description

JOB TITLE:

 Information Technology Assistant

TEAM/PROGRAMME: Supply Chain

LOCATION: Burao

GRADE: 5

Contract Length: 12 Months

CHILD SAFEGUARDING:

Level 5:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:

Provides administrative and technical services in the effective installation and maintenance of information/ data processing equipment and software packages in Somaliland Area offices.

SCOPE OF ROLE:

Reports to: IT Officer

Dimensions:

Save the Children's Somaliland area office runs different humanitarian programs and manages a total of 4 offices with an estimated portfolio of more than 30 million (2023) and with more than 200 staff members

Staff directly reporting to this post: N/A

KEY AREAS OF ACCOUNTABILITY:

  • Effectively maintain agency computers and other information technological systems. This includes preparing and installing such IT machines and appropriate software applications on servers, laptops and desktops. 
  • Examining faulty data processing equipment to identify faults and providing feasible solutions to such faults/problems. This may entail consulting the machine dealers on their performance failures.
  • Administering the Somaliland Local Area Network.
  • In conjunction with area IT coordinator regularly assess the computer needs of staff and provide appropriate training.
  • In conjunction with area IT coordinator review policies, procedures and best practices regarding computer use, data storage and handling; and recommend to management on needed changes or improvements
  • Carry out routine checks on electronic equipment in order to prevent their damage due to improper connections and operations or adverse acts of computer virus
  • Other Specific IT responsibilities include:

Software:

  • Installation & configuration of necessary software and ensure consistent usage throughout the office/s.
  • Ensure that all software’s in use are appropriate and in keeping with Save the Children guidelines, global IT Policy and meet the requirements of the programme.
  • Protect the programme’s data and computers from viruses and external threats.
  • Manage the servers and ensure that data is securely organized and relevant data is accessible to staff.
  • Implement a system for backing up data from all computers routinely and ensure that backed up data is secure at all times.

Hardware

  • Be responsible for and maintaining an inventory of IT infrastructure in relation to all IT Assets (Computers, Laptops, Printers, Switch, UPS, Routers, Software Licenses copies etc).
  • Undertake routine and regular maintenance of computers and accessories and ensure that all computers, printers and other accessories in Somaliland are in good working condition, at all times.
  • Ensure that adequate measures are made to protect equipment from power surges or similar threats.

General

  • Provide orientation/training to staff on how to use and operate IT equipment’s effectively.
  • Provide support in ensuring quality purchases of ICT equipment’s.
  • Provide support in updating records and inventories of IT equipment’s.
  • To carry out the responsibilities of the role in a way which reflyects Save the Children’s commitment to safeguarding children in accordance with the Child Protection Policy.
  • Any other roles assigned by the line manager

COMPETENCIES AND BEHAVIOURS (our Values in Practice)

Leading

Delivering Results

·         Delivers timely and appropriate results using available resources

·         Takes responsibility for their work and its impact on others

·         Plans, prioritizes and performs tasks well without needing direct supervision

·         Understands the link between their work and the organization’s objectives

Innovating & Adapting

  • Suggests creative improvements and better ways of working
  • Seeks out and applies successful ideas from others to overcome challenges
  • Shifts tasks, roles and priorities to perform effectively under changing or unclear conditions
  • Applies lessons learned to enhance future ways of working

Applying Technical and Professional Expertise

·         Makes decisions based on professional expertise and experience without deferring unnecessarily to others

·         Shares knowledge and best practice on technical solutions so that others can make best use of that expertise

·         Actively seeks new ways to develop the application of technical and professional standards within the team

Engaging

Working effectively with others

  • Actively listens to new and different perspectives and experiences of those they work with
  • Proactively supports team members and trusts their capabilities
  • Demonstrates understanding of their skills and how they complement those of others within diverse teams and groups
  • Clarifies their role and responsibilities within the team to maximise impact

Skills and Qualifications

QUALIFICAITONS, EXPERIENCE AND SKILLS:

  • Diploma of computer science from a reputable institution
  • One or more  year experience
  • Familiar with all the day-to-day aspects of managing the IT needs of an organisation, with specific areas of the role involving: familiarity with Windows and MS Office Products (Word, Excel, PowerPoint, Access, Outlook), LAN/WAN infrastructures (routers, modems, switches, etc.); trouble shooting and administering a Microsoft Windows based network (LAN) and servers; good working knowledge of Windows server and domain system configuration, antivirus software for workstations and servers etc.
  • Good communication skills, ability to work with minimum supervision and willingness to work in a team environment.
  • Fluency in written and spoken English
  • Previous experience in an INGO is an advantage but not a requirement
  • Ability and experience of training end users or staff
  • Commitment to Save the Children values.

Additional job responsibilities

The job duties and responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Adult Safeguarding.

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy, all employees are also expected to carry out their duties in accordance with SCI protection from sexual exploitation abuse.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

How to apply

Save the Children is an equal opportunity employer and seeks to employ and assign the best qualified talent.

Qualified persons with disabilities and qualified female candidates are strongly encouraged to apply.

Interested and qualified applicants can view the profile and apply for this position through the below URLs: -

https://hcri.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3311

This position closes on the 20th of September 2023, 11:59pm.

 
PhoneUnspecified